Director of Ecommerce

Why Join Us
The Ermenegildo Zegna Group is one of Italy's most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we're as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

YOUR OPPORTUNITY
As the Director of Ecommerce for Zegna, will oversee all aspects of the US ecommerce business and all technologies related to the digital side of the business.
Additionally, the SR Manager will partner with headquarters, customer service, marketing, planning and retail operations to ensure a seamless customer experience, drive revenues and elevate the customer experience. This role reports into the Sr. Director, Business Performance & Omnichannel.

HOW YOU WILL CONTRIBUTE

• Oversee North America e-commerce businesses with P&L responsibility: direct, concessions and 3rd party sites.
• Develop North America e-commerce strategies to grow revenue, increase profitability and support the overall brand experience.
• Deliver business results and growth by partnering with headquarters ecommerce team and with US cross-functional partners in areas such as merchandising, marketing, store ops, warehouse, CRM, IT, and analytics
• Partner with buying team on the e-commerce buy.
• In-season reporting and analysis
• Manage market level communication of e-commerce calendar including seasonal flips and site refreshes.
• Work closely with the headquarters team as well as local marketing team on monitoring US online campaigns and digital marketing strategies.
• Keep up to date with evolving online media and technology trends in partnership with cross-functional partners.
• Coach and develop all digital managers; provide guidance on development and succession plans and career growth.
• Communicate Development Roadmap calendar to US team as well as develop and present business cases on any local requests. Assist with testing of new releases.
• New e-concession businesses (develop and oversee project plan, ensure IT set-up is on track, map out business process, train and manage launch)
• Oversee catalogue set-up processes and in-season management/analysis for e-concession businesses.
• Partner with planning and logistics teams to ensure exceptional client experience including appropriate product availability, timely order fulfillment and product packaging that meet the company's luxury standard.
• Partner with CRE team to ensure a consistent luxury brand experience for the client, develop CRM strategy as well as manage escalations of client issues.
• Ensure adoption and use of programs/tools by monitoring compliance and soliciting evaluating and applying suggestions for improving efficiency or effectiveness.

WHO YOU ARE:

• 7+ years of e-commerce experience
• Proven cross-functional team leader
• Exceptional communication skills
• Excellent collaborative and influencing skills
• Ability to recognize critical business needs and determine an appropriate course of action while remaining focused on strategic intent
• Strong analytical skills
• Systems/technology savvy
• Experience delivering large cross-functional initiatives
• Problem solving skills
• Prior in-store luxury retail experience a plus
• The salary range for this position ranges from $150,000-$160,000 annually with bonus potential. The rate of pay offered will be dependent upon candidates' relevant skills and experience.