GUCCI Team Manager

Role Mission If you are a Dream-maker, this is the place for you! Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. As a Team Manager you will bring the Gucci brand narrative to life and make people dream through our beautiful products and excellent service. Based in our Ladies Ready to Wear store in Selfridges you will lead and inspire a team of client advisors to create a memorable experience for all our clients.

Key Accountabilities

Team

• Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
• Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
• Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
• Conduct regular and monthly performance conversations, discussing results and developing action plans.
• Participate in attracting, recruiting and onboarding a high performing team.
• Manage the employee lifecycle of the client advisor both online through Workday and local platforms and offline through paper forms and documents.
• HR Dept. Job Description - For internal use only Page 2 of 2
• Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.
• Monitor your team's adherence to company policies and procedures; follow up when needed.
• Support opening and closing of the store as Manager on Duty.
• Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.
• Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors.

Client

• Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
• Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
• Full utilisation of the various clienteing tools to activate, retain and grow team and personal client base.
• Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs
• Monitor Client Advisor's performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence
• Lead from the shop floor, actively selling and role modelling the selling ceremony.
• Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
• Manage and resolve customer issues, delighting and retaining the client relationship.

Product

• Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
• Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
• Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
• Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
• Utilise digital platforms to support store and online product sales.

Key Requirements

• At least 5 years of experience in a similar role within a luxury fashion company
• Proven ability to drive results
• Commercial awareness and strong business acumen
• Strong experience of clienteling and CRM within luxury
• Talent for managing, coaching and developing a team
• Team player mentality
• Strong communication skills
• Passion for fashion luxury
• Fluency in an additional language is advantageous

We are passionate makers, thought leaders, dreamers. If you feel like us, grab this chance and be part of our community!

Gucci is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, disability, nationality, culture, religious beliefs and sexual orientation - enriches the workplace.

It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.

As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background."