Store Manager - Harrods

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision. At Alexander McQueen, we live and breathe a culture defined by our key Behaviours: • Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. • Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals. • Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. • Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

The role

As the Harrods Store Manager you will lead and support all activities to achieve store business objectives, ensuring an unparalleled client experience. You will be responsible for setting up and implementing the strategy and vision of the store, providing recommendations and improvement plans based on your store’s performance.

Within your role, you will be leading by example and guarantee excellence in Client experience through local market knowledge and promoting the values and ambitions of the brand within the marketplace. You will drive excellence in all Client touch points through empowering and developing the store team. You will perform with a high level of integrity and take full ownership of the store operations, loss prevention compliance, team leadership, as well as visual merchandising presentation.

Key Accountabilities

Business Leadership & Client Development

• Define, execute, and monitor your store’s plan to accomplish commercial targets and KPIs.
  
• Develop a Client Centric Culture aimed to maximize the existing clients and enlarge the client base through CRM Initiatives.
  
• Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events.
  
• Ensure exemplary client service level in store.
  
• Ensure that you are constantly informed of the evolution of trends in the local luxury market.
  

Team Leadership

• Build a positive and collaborative working environment in line with the Brand Values and Code of Behaviours.
  
• Act as a coach and motivator for all your team staff using effective communication and constructive feedback.
  
• Effectively communicate the vision, strategy and the key priorities for your store and align team on common objectives.
  
• Collaborate with HR for talent acquisition, mobility, employee relations as needed.
  
• Ensure a consistent onboarding experience for all new hires within the store, with a particular focus on Brand, Client Experience, Products and Systems.
  
• Identify talent and support teams’ development by creating tailored development plans to support their growth.
  
• Ensure efficient team scheduling and cooperation to support the store operation.
  

Store Operations

• Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization.
  
• Manage inventory activities taking into account related inventory results and operational guidelines.
  
• Adhere to and reinforce brand visual merchandising guidelines.
  
• Ensure the strictest application of the Flagship's upkeep and maintenance standards.
  

Key Requirements

• Significant experience in a similar role within a luxury fashion house
  
• Genuine talent for managing, coaching and developing a team
  
• Strong commercial spirit and business acumen: drive for results, setting of SMART objectives and mastery of KPIs
  
• Strategic thinking and analytical mindset that promotes business development
  
• Able to handle competing priorities in a fast-paced environment and maintain a positive working environment
  
• Strong verbal and written communication skills and excellent organizational skills
  
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook and retail applications i.e CRM tools
  
• Flexibility to work a retail schedule which will include evenings, weekends, holidays and ad hoc travel