Operations Coordinator | Gold Coast | Expression of Interest

We now have a rare and exciting opportunity for a skilled and experienced individual to join our stunning Gold Coast Boutique as an Operations Coordinator on a Full-time basis.

In this role, you will effectively perform all aspects of customer service within the boutique that relate to customer repairs, servicing orders, call enquiries including stock availability, post-sale offerings and customer correspondence.

For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams - of style, glamour and love - and it is our obligation to honor those dreams with grace and artful understanding.

Your role

• Ensure all repair and service orders are managed and completed in a timely manner, and successfully meet company's service quality standards using the approved Tiffany & Co. process guidelines and procedures.
• Ensure that all customer inquiries, via telephone, email or in person are being responded to in an appropriate and timely manner and completed to high standards of resolution following Tiffany & Co. established processes and procedures.
• Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence
• Provide the highest standard of customer follow-up to support the development of client relationships.

Blue Box. White Ribbon. That's a wrap.

The successful candidate will have a minimum of two years sales experience within a customer-focused environment. Be it Sales, Retail, Hospitality or Aviation…We believe a diverse workforce makes a difference. A dynamic service-driven personality is essential!

We are seeking:

• A Blue Box Enthusiast.
• Solid attention to detail and problem-solving capabilities, proven multi-tasking experience with an ability to meet deadlines, professionalism and a commitment to excellence.
• Strong interpersonal skills with the ability to work with a diverse client base and collaborate with colleagues.
• Flexibility to work traditional retail trading hours, including weekdays and weekends, late nights and holidays.

Why Tiffany?

• Generous salary package, employee discounts and milestone gifts
• High performing, caring, fun and dynamic team
• Culture focused on wellbeing, innovation and growth
• Endless career opportunities with the largest luxury group - LVMH!
• Professional growth and development and individual up-skilling opportunities
• Great mentoring from a highly experienced management team
• An inspired career is life's best accessory.

This is just the beginning. Apply now!