GUCCI Client Engagement Specialist

Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Following the House's centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear. Gucci is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, disability, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. Discover more about Gucci at www.gucci.com

Role Mission

The Client Engagament specialist will be responsible to develop Clienteling culture within the assigned markets and ensure Clienteling execution in-store. With a strong understanding of clients and their needs, facilitates the achievement of business results and supports client acquisition, upselling & retention, creating long-term value for clients and the company. Clienteling Manager will play a key role in spreading the Clienteling vision, culture & approaches among all store teams in the Area.

Key Accountabilities

• Inspire, drive, coach and support store teams in developing a client-oriented mindset, ensuring a proper understanding and constant execution of all clienteling activities for all store teams in Spain and Portugal, collecting needs and sharing best practices, becoming the eye on the market for the Southern European Hub
  
• Overall support the daily execution of the in-store Clienteling activities to drive higher customer engagement, sales, retention and client base upgrade
  
• Constant communication with the Hub to make sure to properly adhere to the given guidelines and feedback about strategy to be implemented - Translate guidelines into a detailed localized Client Animation plan to support client acquisition, upselling & retention, also leveraging on local market opportunities
  
• Promote the knowledge and support privileged relationship with Top Tiers Clients, developing our leadership on the local market on high end individuals
  
• Ensure that tools, action plans, and any other activities implemented by Global and Regional Client Engagement Team are well understood and implemented in store
  
• Ensure data reliability collected in the stores
  
• Create strong relationships with business partners like Retail, Communications, PR, Merchandising, in order partner with them to strategically plan actions that will drive growth and improve customer experience
  
• Suggest and implement Clienteling activities relevant to the market to engage local clients
  
• Act as a point of reference, on Clienteling, of the Store Director / Manager, In-store Clienteling Manager
  
• Support the implementation and attend to any local activities (Event in store, one to few gathering in store)
  
• Scout resources, accurately manage and ensure a proper allocation of the clienteling budget, monthly reporting on expenditures
  

The role requires constant presence in store up to 80% of the time

Key Accountabilities

• Italian mother tongue mandatory
  
• English fluent
  
• Previous experience of at least of 5/6 years in similar roles within Fashion Luxury brands or hotelerie
  
• Analytical capabilities and numeric attitude
  
• Good organizational, interpersonal and communication skills
  
• Ability to manage multiple tasks and prioritization in a fast-phase environment