Operations Manager

Company:

Established in London in 1991, McQueens is the largest luxury flower business in the UK. With headquarters in London and operations in New York and Korea, McQueens is ambitiously international, with plans to expand into other countries in Asia, The Americas and Europe.

McQueens provides a broad range of services comprising weekly flowers for hotels, restaurants and businesses; events at any scale; retail and online shops; and, floristry experiences for some of the most discerning clients and partners around the world.

As well as providing an outstanding floral service, the McQueens Flower School has become one of the most respected and attended flower schools in the world – attracting students from all over the world.

Over almost 30 years, McQueens has established a reputation of being one of the world’s most visionary and creative design brands – followed by more than 230,000 on Instagram!

Role:

The job-holder will lead the McQueens Warehouse team, playing and important role in helping to deliver the vital back-office business functions required to enable colleagues in other departments to execute the services we have committed to provide to our customers and having a direct and positive impact on the commercial success and growth of the company.

The Operations Manager spear heads the efficient and cost-effective running of the business’ commercial and physical resources and infrastructure.

The role calls for a combination of good stakeholder management, problem-solving, resourcefulness, and attention to detail - requiring the job-holder to be able to switch between long-term strategic initiatives one minute and pivot into rapid, tactical actions the next.

This varied role is all about ‘getting stuff done’ and requires excellent judgement, independent initiative, a high degree of organisation, attention to detail, an ability to manage time and workload effectively, commercial acumen, an ability to be self-motivated, and excellent interpersonal skills.

Duties:

• Ongoing management of third-party suppliers, specifically any supplier that contributes to the safety and security of the rest of the McQueens organisations. This includes but is not limited to; IT management, Security support, waste collection, cleaning and sanitary services, fleet services and taxes, permit management and sundries suppliers,
• Ongoing management of buildings and fleet to ensure legal compliance
• Working with Operations and HR team to produce weekly scheduling for the floral and installation teams and manage the fleet schedule in line with this.
• Oversee operational activities at all levels of the organisation, working with Chief Operations Officer to ensure top productivity
• Supporting with training of employees to ensure the necessary skills for jobs are obtained by employees
• Management of stock flow through vend working in collaboration with the finance manager
• In charge of scheduling freelancers as required.
• Oversee and manage PO system and purchase process with the general floristry team, ensuring effective purchasing and cost management at all times.
• Responsible for carrying out business administration tasks as directed, for example RAMS and Method Statements for jobs when required
• Contribute to finding smarter, more effective ways to carry out core business management processes.
• Working with department to facilitate needs as required, supporting event set ups, installations and general office projects as required
• Managing warehouse team and drivers to ensure a smooth running of both on and off-site tasks
• Comply with all company policies and procedures at all times
• Maintain the confidentiality of all types of information relating to employees, customers, etc
• This job description is intended to provide a broad outline of the main responsibilities only. It is expected that the job-holder will be flexible in developing their role by mutual agreement, and that they may be required to carry out other duties commensurate with their grading and expertise

Requirements:

• Highly organised with excellent attention to detail
• Experience in an operations role
• Has experienced working in a creative, fast passed environment
• Excellent critical thinking and problem-solving skills
• Experience in a hands-on role
• Ability to have a flexible work shift when required (high demand periods)
• Strong oral and written communicator
• Numerate and commercially astute
• Confident and proficient user of Email, Teams, Word and Excel
• UK driving licence